ERROR MANAGEMENT: TURNING A NEGATIVE SITUATION INTO A POSITIVE ONE

ERROR MANAGEMENT: TURNING A NEGATIVE SITUATION INTO A POSITIVE ONE

By Faisal S. Alsaqri and Anne Chenoweth
Errors are going to occur, like it or not. The more we admit to errors, the greater the chances of success in eliminating them and preventing others in the future. Error or “occurrence” management in the laboratory is the core of continual process improvement. It requires a very well-designed process by which errors can be identified without blame and handled effectively. That process can have many variations, yet the consistent elements typically include the following: detection, reporting, initial evaluation, any action urgently needed, an in-depth analysis of the root cause(s), notifications as required, corrective actions, preventive actions, and, finally, evaluation of the success of those actions taken. This text provides tools and step-by-step instructions for managing errors and making the right decisions for correction and prevention. Topics covered: Process Improvement Error Management Essentials Best Practices in Error Management Self-Assessment Management Approaches and Strategies

Winco Online Medical Books